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CIBC Caribbean transaction alerts and how to read them.

A CIBC Caribbean alert is one line: the last four digits of your card, the amount with its currency, and where it was charged. It states no date, no time and no balance. CIBC says you can get real-time alerts for debit and credit cards, but it points to a video where you might expect written steps.

By EveryDolla teamUpdated

Checked against CIBC Caribbean’s own pages on .See the sources

CIBC Caribbean9:30 AM
donotreply@alerts.cibcfcib.com

Transaction Alert

Your card (...1234) was charged $3,200.50 JMD at SAMPLE MART, JM.

A made-up CIBC Caribbean alert, set out the way CIBC Caribbean sends them. The merchant, the amounts and the card digits are invented.

Turn on CIBC Caribbean alerts

CIBC Caribbean's digital banking page lists real-time alerts for debit and credit card transactions among the features of Online Banking and the mobile app. Its credit card page links a video called How to: Turn on transaction alerts. That video is the published how-to, and we found no written steps.

Where to look and who to ask

  1. Sign in to CIBC Caribbean Online Banking or the mobile app and look for the alerts settings.
  2. Watch the how-to video linked on CIBC Caribbean's credit card page.
  3. If you can't find the setting, call CIBC on 1-866-743-2257 and ask them to switch on email alerts for each card. Ask which email address they hold for you.

What a CIBC Caribbean alert says

There is little in a CIBC Caribbean alert, which makes each part worth knowing. Here is the sample above.

  • Card(...1234)The last four digits of the card that was charged.
  • Amount$3,200.50 JMDThe dollar sign comes first and the currency code after the number. A US purchase reads $45.99 USD.
  • MerchantSAMPLE MART, JMThe merchant, then a two-letter country code. JM is Jamaica and US is the United States.
  • Date and timeNot includedThe alert has none. It reaches you when the card is charged, so the day it arrives is the day of the purchase.
  • BalanceNot includedNo balance in a purchase alert.

The other alerts CIBC Caribbean sends

  • Online purchases come under the subject Online Transaction Alert, and the rest under Transaction Alert.
  • A purchase CIBC turns down arrives as Your card (...1234) was declined for the amount at the merchant.
  • A refund arrives as Your card (...1234) was refunded the amount by the merchant.
  • The same sender also sends account balance notices, new-device sign-in warnings, password change notices and welcome messages. Those aren't purchases.

When CIBC Caribbean alerts stop arriving

Work down this list and stop when alerts come back.

  • Find the alerts settings in Online Banking or the app and check each card has its alerts switched on. A new or replacement card can need its own setting.
  • Check the delivery method. If only push notifications are on, nothing goes to your email.
  • Look in your junk or spam folder, then add donotreply@alerts.cibcfcib.com to your contacts.
  • If you're sure the setting is on and nothing arrives, call CIBC Caribbean and ask them to confirm the email address on your profile.
  • EveryDolla gets your alerts through the Gmail or Outlook account you connect. If the email address CIBC Caribbean holds for you is a different one, the alerts go to that inbox and none show up in EveryDolla.

An alert you don’t recognise

CIBC Caribbean says you can freeze a credit card in Online Banking or the mobile app if you notice charges you didn't make. For anything else, its contact page gives the toll-free number 1-866-743-2257 and an online chat.

An alert that looks right can still be fake, because anyone can copy a sender’s name and address. If an alert asks you to click a link or share a code, open CIBC Caribbean’s app or call the number on its website instead.

Use your CIBC Caribbean alerts in EveryDolla

Sign in to EveryDolla and pick CIBC Caribbean. From then on, the transaction alerts CIBC Caribbean already sends you come to EveryDolla too, only those alerts. Each purchase shows up with its merchant, amount and card, sorted into a category and added up in J$.

A purchase in US dollars keeps its US$ amount and counts toward your total in J$. Declines, reversals, card payments and transfers aren’t counted as spending. EveryDolla never asks for your CIBC Caribbean online banking password and it can’t move money. The budgeting app page shows how the pieces fit.

Some purchases never send an alert. For those, you can import a CIBC Caribbean statement instead.

Sources

Every step above comes from a page below. The sample alert follows the layout CIBC Caribbean sends. Nothing on this page comes from a customer’s account.

Bank names and logos belong to their owners. EveryDolla is not affiliated with CIBC Caribbean; the logo shows which bank a page is about.

Questions

How do I turn on CIBC Caribbean transaction alerts?

CIBC Caribbean lists real-time alerts for debit and credit card transactions in Online Banking and the mobile app, and links a video called How to: Turn on transaction alerts from its credit card page. We found no written steps.

Does a CIBC Caribbean alert show the date?

No. The alert gives the card's last four digits, the amount with its currency and the merchant. It arrives when the card is charged.

What does JM mean at the end of a CIBC alert?

It is the country the merchant is in. JM is Jamaica and US is the United States.

Can my CIBC Caribbean alerts go to EveryDolla?

Yes. CIBC Caribbean is one of the seven banks EveryDolla works with. Once you sign in, the transaction alerts CIBC Caribbean already sends you come to EveryDolla too, only those alerts, sorted and added up in J$.

CIBC Caribbean already sends you an alert for every purchase. Sign in and those same alerts come to EveryDolla.

Only those alerts, only from the banks you use. Each CIBC Caribbean purchase lands in a category and your budget moves with it.

Start free Free to use. No payment card.
From a CIBC Caribbean alert, sample data
Sample MartGroceries · CIBC Caribbean ••1234J$2,500.00J$9,200 left this month